Refund Policy
Last updated: May 27, 2026
This Refund Policy describes the conditions under which Drimlask may issue refunds for purchases made on drimlask.com. By completing a purchase, you acknowledge that you have read and agree to this policy.
1. General Principles
Drimlask offers digital educational content and online masterclasses delivered through a subscription or one-time purchase model. Due to the nature of digital products, refunds are granted under specific conditions outlined below. We are committed to fair treatment and aim to resolve all requests in good faith.
2. Eligibility for a Refund
2.1 Qualifying Circumstances
A refund may be issued if one or more of the following conditions are met:
- You submitted a refund request within 14 calendar days of the original purchase date.
- You have not accessed more than 20% of the purchased course or program content.
- The content was materially different from what was described at the time of purchase.
- A technical failure on our platform prevented you from accessing the purchased content and the issue was not resolved within 5 business days of being reported.
- A duplicate charge occurred due to a billing error.
2.2 Non-Qualifying Circumstances
Refunds will not be issued in the following situations:
- The 14-day refund window has passed.
- More than 20% of the course content has been accessed or downloaded.
- The request is based on a change of personal interest or circumstance unrelated to the product.
- A promotional, discounted, or bundled purchase was made under terms that explicitly stated no refunds.
- The account was suspended or terminated due to a violation of our Terms of Service.
- A chargeback or payment dispute was already initiated through your payment provider.
3. Subscription Plans
3.1 Monthly Subscriptions
Monthly subscription charges are non-refundable once the billing cycle has begun. You may cancel your subscription at any time, and access will continue until the end of the current paid period. No partial refunds are issued for unused days within a billing cycle.
3.2 Annual Subscriptions
Annual subscriptions are eligible for a prorated refund if a cancellation request is submitted within 30 calendar days of the initial purchase and less than one full month of the subscription period has been used. After 30 days, annual subscription fees are non-refundable.
3.3 Free Trials
No charges are applied during a free trial period. If you are charged after a trial ends due to a billing error, you are eligible for a full refund upon request submitted within 7 days of the charge.
4. How to Request a Refund
To submit a refund request, contact our support team using the details below:
- Email: contact@drimlask.com
- Phone: +380677306835
- Address: Bratslavska St, 20, Vinnytsia, Vinnytsia Oblast, Ukraine, 21000
Your request must include the following information:
- Full name associated with the account.
- Email address used at registration.
- Order or transaction ID.
- Date of purchase.
- Clear description of the reason for the refund request.
Incomplete requests may result in processing delays. We reserve the right to request additional verification before approving a refund.
5. Processing Timeline
| Stage | Timeframe |
|---|---|
| Acknowledgement of request | Within 2 business days |
| Review and decision | Up to 7 business days |
| Refund issued (if approved) | Within 5–10 business days after approval |
Refunds are returned to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider and are outside our control.
6. Partial Refunds
In cases where a full refund is not applicable, Drimlask may at its sole discretion offer a partial refund or platform credit. Platform credit is non-transferable, has no cash value, and may be used only toward future purchases on drimlask.com.
7. Chargebacks and Payment Disputes
If you initiate a chargeback or dispute with your payment provider before contacting us, your account may be suspended pending resolution. We encourage you to reach out directly first, as most issues can be resolved without a formal dispute. Frivolous chargebacks may result in permanent account termination.
8. Changes to This Policy
Drimlask reserves the right to modify this Refund Policy at any time. Changes will be published on this page with an updated effective date. Continued use of the platform after changes are posted constitutes acceptance of the revised policy. For purchases made before a policy update, the policy in effect at the time of purchase will apply.
9. Contact
For questions or concerns regarding this policy, please reach out to us at contact@drimlask.com or visit our contact page.